Majority of PCC customers happy

Some 62 per cent of complainants say they are satisfied with the service provided by the Press Complaints Commission, according to a new survey.

The PCC’s own customer satisfaction survey said 96 per cent of those who have had a complaint upheld or resolved felt their case was dealt with satisfactorily or very satisfactorily.

When all complainants were asked, the figure dropped to 62 per cent, compared with 59 per cent in 2002.

The commission found that in 66 per cent of complaints last year there was either no breach of the code or no grounds to pursue an investigation once a suitable offer had been made by the editor concerned.

PCC chairman Sir Christopher Meyer said: “We set great store by the accessibility, transparency and fairness of our procedures. What these results prove is that our approach to the handling of complaints is not only working but getting better all the time.

“This is something which we can reflect on with pride for 2003, and look to improve even further in 2004.”

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